Frequently Asked Questions
Do you really pick up and deliver 7 days a week?
YES - From 8 am to 8 pm.
What payment methods do you accept?
Our customers pay wholly online via the website or our custom app. We accept all major cards via our payment processor Stripe.
What do you mean by Zero Contact Pick Up and Delivery?
We realised that with COVID 19, we had to ensure our services were as 'contact-free' as possible. We audited our entire process and made changes to guarantee the highest levels of cleanliness for you. All staff including our drivers and facility staff are equipped with the appropriate safety equipment including masks and gloves.
Can I drop my cleaning at your store?
No need anymore - We have vans, friendly drivers, and a secure dry clean and laundering facility. We will pick up and deliver to your workplace or home address 7 days.
How do I order a pick-up and delivery?
EASY - Download our custom app, or login and order online.
If I won't be there, where do I leave my clothes?
You can enter pick up instructions for the driver when you place your order via our app or website.
HOME - Under a chair next to the front door, or maybe behind a palm on the front porch.
WORK - Ask the front desk to hand to our driver, or have them call you.
We will provide you with a barcoded laundry bag for your dry cleaning and laundry. For your first order just put everything into reusable shopping bag(s). We will transfer your order into one or more of our barcoded laundry bags. When we return your order, we will also deliver a clean laundry bag ready for your next order.
If I won't be there, where will you leave my dry cleaning & laundry?
You can enter delivery instructions for the driver when you place your order via our app or website.
HOME - It would be good if a hook was available in a sheltered area, or somewhere we can lay things flat.
WORK - Front desk again. Or have them call you.
Is it safe to use my credit or debit card on your website & app?
Moreton Bay Dry Cleaning & Laundry Customer Security
Moreton Bay Dry Cleaning & Laundry's checkout process is secured by HTTPS / TLS encryption and is safe for customers to purchase from this website.
TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.
Additionally, Moreton Bay Dry Cleaning & Laundry only works with payment gateways that offer PCI DSS Level 1, the highest level of security certification.
For more information about how payment information is encrypted and secured, please contact your preferred payment gateway.